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Return Policy

You may return all new, unopened items within 7 days of delivery for a full refund. You will be responsible for the shipping cost when retrning any ittems. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


If the item has been opened and used then we will either exhange the item.

BuyNcell stores do not accept payment cards that do not have a security chip, these cards include but are not limited to, Visa, Mastercard, American Express, gift cards without the security chip that requires a pin code to access.

All our repairs include a 90 day limited warranty, this warranty covers functionality of the functions that were addressed during the repair. Any liquid or physical damage on the device housing or screen, will void all warranties from BuyNCell


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We offer FREE shipping on most items. Please bear in mind that for some larger ticket items we have to charge a shipping fee. This fee is based on the size, value, and fragility of the item. Most freight forwarders offer basic insurance on items. This fee also increases insurance coverage to best protect your order.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.